You have the right to withdraw from a contract without giving reasons within 14 days. If you have bought several items in one order, you can choose to cancel some or all of them. You will not be refunded the shipping costs if you cancel part of your purchase.

The withdrawal period expires 14 days after the day on which you or another person chosen by you (other than the carrier) takes physical possession of the goods.

If you have bought several goods in one order and we cannot deliver the goods at the same time, the withdrawal period runs from the moment you or another person you have chosen (except the carrier) takes physical possession of the last goods.

If the deadline expires on a Danish public holiday, Saturday, Denmark’s Constitution Day, Christmas Eve or New Year’s Eve, the deadline is extended to the following working day.

How to use the right of withdrawal

You withdraw by notifying us that you withdraw. For example, you can send a letter or e-mail stating that you withdraw to RAUNEA ApS, Lundemosen 32, DK-2670 Greve, Denmark or contact@raunea.com. You cannot withdraw by refusing to accept the goods or by failing to collect them without at the same time giving notice of your withdrawal.

You can use the standard withdrawal form https://www.retsinformation.dk/Forms/R0710.aspx?id=160666#Bil3, but it is not mandatory. If you do, we will immediately acknowledge receipt of your cancellation by email.

The withdrawal period is respected if you send your notice of withdrawal before the withdrawal period has expired.

Return of goods and return costs

If you regret the purchase of an item, you must send the item to RAUNEA ApS, Lundemosen 32, DK-2670 Greve, Denmark without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods before the expiry of the 14 days.

Goods cannot be sent COD or undelivered.

You must pay for the return of the item.

Refund of money in case of withdrawal

When you withdraw, we will refund all payments received from you, including any delivery costs. However, this does not apply in the following cases:

If you have purchased several items in one order and only withdraw part of your purchase, we will not refund the delivery costs.

However, if you have chosen a delivery method that is more expensive than the cheapest delivery method we offer, you will not be refunded the extra cost.

We will refund the amount without undue delay and in any event within 14 days of the date on which we received your notice of withdrawal. However, we may withhold the refund until we have received the goods back or until you have provided proof that the goods have been returned.

We will make such a refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not be charged any fees as a result of the refund.

Condition of the item when you return it

You are only liable for any deterioration in the value of the goods caused by handling the goods other than that necessary to determine the nature, characteristics and functioning of the goods.

You may normally examine the item in the same way as you can and may in a shop, but you must not put it into use. If you have used it in a way that you cannot or must not in a shop and we cannot sell it again, or cannot sell it again at full price, you must expect us to deduct the loss in value from the amount we have to give you back. If the item no longer has a commercial value, we will not refund the purchase price.

You must return the item in its original packaging.

You should also make sure that the item is properly wrapped when you return it. You bear the risk of the package/goods until we receive it. Therefore, keep the postal receipt and track and trace number.

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